Shipping policy

Last updated: October 24, 2026

Shipping Policy

Thank you for shopping with CTRLexist. CTRLexist works with independent third-party production and fulfilment partners to make and ship products after an order is placed. This policy explains how production and shipping work.

Production and Order Processing

Our products are made to order. After you place an order, it is sent to a third-party partner for production and fulfilment.

Production usually takes [insert confirmed production estimate] business days. This is an estimate, not a guarantee. Production times may vary depending on the product, destination, order volume, holidays, or circumstances affecting our fulfilment partner.

Once production is complete, the fulfilment partner hands your order to a carrier. You will receive a shipping confirmation and tracking information where available. Tracking details may take some time to update.

Shipping Methods, Costs and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are shown at checkout before you place your order. Delivery estimates begin after dispatch and do not include production time.

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, or other events. CTRLexist does not operate the production facilities or delivery networks, so we cannot guarantee a specific delivery date. If there is a problem with your order, contact us and we will work with our fulfilment partner and the carrier to investigate it.

Shipping Destinations

We ship to the destinations available at checkout. Available destinations may change. If your country is not available at checkout, we are unable to accept an order for delivery there.

Customs, Taxes and Import Charges

The order total and any shipping charges or taxes collected at checkout will be shown before you place your order.

Depending on the destination and the shipment arrangements, additional customs duties, taxes, or carrier fees may apply. Whether these charges are collected at checkout or at delivery depends on the shipment and the applicable arrangements. Please review the charges shown at checkout before completing your purchase.

If you are asked to pay an unexpected import or delivery charge, contact us before paying where possible. We will check the shipment details with our fulfilment partner and help clarify the charge. Any rights you have under applicable law remain unaffected.

Address Changes

Please check your delivery address carefully before placing your order. If you need to correct it, contact us as soon as possible. Orders are sent to our fulfilment partner shortly after purchase, so we cannot guarantee that an address change will be possible once production or dispatch has started.

Delayed, Lost, Damaged or Incorrect Orders

If your order is delayed, appears lost, arrives damaged, or is incorrect, contact us at ctrlexist2000@gmail.com and include your order number. For damaged or incorrect items, please include clear photos if possible.

CTRLexist will review the issue and, where needed, work with the production partner and carrier to investigate and arrange an appropriate solution. The use of third-party fulfilment partners does not affect any rights you may have under applicable consumer protection laws.

Cancellations

Contact us as soon as possible if you wish to cancel an order. We will ask our fulfilment partner whether production has started and try to stop the order if it is still possible. Because products are made to order, cancellation may not be possible after production or dispatch has begun. This does not limit any cancellation rights provided by applicable law.

Contact

For questions about production or delivery, contact us at ctrlexist2000@gmail.com. Please include your order number if you are contacting us about an existing order.